The concept of our "15 Minute Rule" was spawned from the realization that nobody likes to receive an invoice for 6 minutes worth of work.  These short billings eventually became more of a nuisance to both us and our clients than the revenue is worth.  So, we decided that any work that was less than 15 minutes and didn't require substantially shifting a resource, was always going to be free.  This means short phone calls, quick questions, emails and the like are all unbillable events for any of our divisions.
Some years later we decided that if we were willing to do this for our clients then we should be willing to do it for everyone if we have time.  We'd rather have you do it right the first time than suffer through something we can easily help you out with.  Frequently, it only takes a little bit of extra know-how to get the job done and send you home while it's still light out.
If you're considering using us to support your network, you want to be sure that we're going to be able to handle the questions you're likely to encounter.  So, feel free to throw some at us and let us prove to you that we know what we're doing.  We know we have some of the best minds in the business and we're willing to prove it.  But don't feel like you need to be evaluating us in order to call, we're willing to help anyone if we can and we have the time.
So please don't hesitate to call us with any question you may have, if we can, we'll help you out.  For free. You don't need to be planning on becoming a client, but we do ask that if we help you out, that you try to consider us for work in the future or maybe tell a friend that we were able to help.  For 16 years we have always tried to treat everyone the best we can in the hopes that good Karma can relate to good business.
If you have a question or and issue, please feel free to contact us (preferably by email) here.