Since 1994, Total Immersion Support has focused on strong, proactive support to break the expensive cycle of reactive support. In that tradition, Total Immersion Support
Maintenance Agreements were created to ensure that your IT infrastructure will continue to function flawlessly. Even if you have a full-time systems support staff, our
Maintenance Agreements will provide an added layer of support coverage at a discounted rate.
Outstanding Value
Our Maintenance Agreements provide you with fixed support costs and drive your system downtime to functionally zero.
Click here to learn move about the value a Maintenance Agreement can provide.
Exceptional Capability
We hire the brightest of the bright in the industry to provide the best solution possible for your company. Every technical employee of Total Immersion is required to have at least four years of prior industry experience in order to even apply for a job with us. This means that our level-1 support professionals have the experience required to answer all of your questions. If that were not enough, the expertise of our veteran counterparts in the
Solutions and
Security divisions are also readily available to help tackle some of the more extreme problems.
Outsourcing vs. Outtasking
Whether you are looking to completely
outsource your IT support needs, or
supplement your current staff with a reliable upper level in your escalation matrix, our Maintenance Agreements are able to provide the right solutions for your company.
Guaranteed Response
Our help desk is staffed from 7AM to 7PM Mondays through Fridays for immediate response, and we always have employees on call
24 hours a day, prepared to respond within a moment's notice.
Download an agreement here.
Proactive Maintenance
We ensure that the frequency of reactive calls is kept to a minimum by the quality of proactive support we put in to your systems to prevent them from ever going down in the first place. More detailed information can be obtained by reading our
FAQs or click
here to generate a Maintenance Agreement.