Since 1994, Total Immersion Support has focused on strong, proactive support to
break the expensive cycle of reactive support. In that tradition, Total Immersion
Systems Maintenance Agreements were
created to ensure that your IT infrastructure will continue to function flawlessly.
Even if you have a full-time systems support staff, our
Maintenance Agreement will provide an added layer of support coverage
at a discounted rate.
- Our Maintenance Agreements provide you with fixed support costs and drive
your system downtime to functionally zero.
- We hire the brightest of the bright in the industry to provide the best solution
possible for your company. Expertise of our veteran counterparts in the
Solutions and Security
divisions are also readily available to help tackle some of the more extreme problems.
Outsourcing vs. Outtasking
- Whether you are looking to completely outsource your IT support needs, or
supplement your current staff with a reliable upper level in your escalation matrix,
our Maintenance Agreements are able to provide the right solutions for your company.
- Our help desk is staffed from 7AM to 7PM Mondays through Fridays for immediate response,
and we always have employees on call 24 hours a day, prepared to respond
within a moment's notice. Download a contract here.
- We ensure that the frequency of reactive calls is kept to a minimum by the quality
of proactive support we put in to your systems to prevent them from ever going down
in the first place.
More detailed information can be obtained by reading our
FAQs OR click here to generate a Maintenance Agreement.